Customer T’s & C’s Acceptance
Let the adventure begin
Dotting the i’s & crossing the t’s
Although it’s not our favourite part of doing business, it’s needed for us to give business in front and party at the back a new meaning by dealing with the legal mumbo jumbo, but now that we’ve dotted our i’s and crossed our t’s, it’s the perfect time to start this new adventure together & We can’t wait to work with you!
Terms & Conditions
NEU Marketing is pleased to set out their Terms and Conditions, which will apply to the work we do for you. These Terms and Conditions and the Quote/Production Estimate supplied to you form the contract between us for the provision of NEU Marketing’s services.
- NEU Marketing’s Role
The Services: NEU Marketing will provide the services described in the Quote/Production Estimate as presented. As an assignment develops, it may be that the scope of the required work changes. Where this is the case, then we will seek to discuss it with you at the earliest opportunity in order to agree upon any variations to the scope of the Services and the Quote/Production Estimate, which may be necessary.
Authors Corrections: Unless specified in the Quote/Proposal, we include 2 rounds of changes on all items following the presentation of an initial concept. Revisions briefed thereafter will be charged according to NEU Marketing’s standard hourly rate card.
Information: To maximise NEU Marketing Agency’s effectiveness we must work with you as a team. Often The Creative Agency’s work will be dependent on you (or your other advisers) providing information promptly. To avoid unnecessary verification, NEU Marketing will assume all information you provide is complete and accurate unless you tell us otherwise.
Incidentals: Couriers or printed proofs from external printers if required, to be charged to client.
Termination: Should you wish to terminate the contract after the commencement of work, you will be invoiced for work already completed. If you wish to end a month to month contract with NEU Marketing, a 30 day notice period should be given to NEU Marketing.
Force Majeure: NEU Marketing shall not be liable for any delay or failure to perform their obligations where such delay or failure to perform arises from circumstances outside NEU Marketing reasonable control.
- Payment Terms
Payment Terms: a 50% deposit is required upfront before any work will commence. The balance should be paid in full with the completion of the project or service that is provided by NEU Marketing. Invoices shall be settled by bank transfer into NEU Marketing’s nominated bank account. NEU Marketing will retain ownership of all work until full payment has been made.
Other Specialist Services: NEU Marketing’s estimate is exclusive of third-party costs such as illustration, video production, sound recording etc unless otherwise included in the estimate. NEU Marketing may, unless you instruct us otherwise, seek such specialist services on areas outside our expertise. The costs of such services will be passed on to and will be quoted according.
In most cases, NEU Marketing will provide a scoping document which details the functionality in the work we do for our clients, this includes but is not limited to a website, application or marketing campaign. Where the client signs and approves this scoping document, any changes beyond the scope will be handled as a new update and priced accordingly.
Content and Images: It is your responsibility to provide us with the required information about your business and marketing objectives. NEU Marketing takes no responsibility for errors in content supplied by you. Any changes thus incurred may be chargeable at standard rates. Unless specified otherwise, it is your responsibility to provide all necessary text and graphic materials that make up the content of the work. All content must be supplied in a suitable digital format unless agreed otherwise beforehand. Images should be supplied as jpeg, gif, tif, png or psd format. Text should be supplied as a Microsoft Word document. Failure to supply material in an easily accessible format may result in additional cost being incurred for retyping text. Where the content which is provided is in a form where a significant amount of copy writing is required, a further charge may be made.
Information for charts, graphs, and infographics to be supplied in Excel. If we are required to retype large amounts of content, then additional costs may be incurred.
Client supplied images should always be high-res images at 300DPI for print purposes. If they are solely for use on the web, then lower resolution images are acceptable. NEU Marketing will assume that all images supplied to us are owned by the Client or have been purchased from stock libraries and are licensed to the client for use. We cannot use images taken from Google.
If you are using images of children that you have taken, then we will assume that you have been given the permission to use these images.
You grant NEU Marketing permission to utilise logos and any other company identity for the purposes of creating the project. You agree to indemnify NEU Marketing from any and all claims arising from your negligence or inability to obtain proper copyright permissions for all content supplied.
Confidentiality: Save as required by law, NEU Marketing will keep your documents and affairs confidential at all times, unless you permit disclosure or the relevant circumstances are already in the public domain. NEU Marketing may, however, disclose your documents and affairs to:
- such of your other service providers as you inform NEU Marketing are involved in any assignment on which NEU Marketing is instructed;
- NEU Marketing’s affiliates or related parties; and
- any other service provider to whom NEU Marketing may properly delegate aspects of any assignment in order to provide a full range of services to you.
- Intellectual Property
Freedom to use Ideas and IP: NEU Marketing may develop or use for other clients any ideas, concepts, source code, information or know how reflected in any of the materials provided to you (in whatever form) or otherwise developed during the course of providing services to you.
Ownership of Materials and Intellectual Property: All products, creative works, plans for designs, unique campaign ideas, slogans, copy themes, preliminary sketches, layouts, copy, artwork, production services, public and other marketing material (whether on paper, computer disk, by email or in some other digital format) accepted by NEU Marketing, shall, upon you paying NEU Marketing in full for the relevant materials, be your property, except to the extent that any intellectual property rights therein have been reserved by NEU Marketing or third parties engaged or employed by NEU Marketing.
Portfolio Rights. NEU Marketing retains the right to showcase your project on our website and design portfolio for the sole purpose of promoting our work.
All services may be used for lawful purposes only. You agree to indemnify and hold NEU Marketing harmless from any claims resulting from your use of our service that damages you or any other party.
Our total liability to you in contract or in tort arising in connection with this contract shall not exceed the total price paid by you. We shall have no liability for loss of profits, business, revenue, goodwill, or anticipated savings or for any other indirect or consequential loss.
These Terms and Conditions (and/or the contents of any agreement to which they relate) may be varied or superseded at any time by agreement in writing between us. Any such variation shall not affect any rights or obligations of either of us that may already have accrued, unless otherwise specifically agreed.